Sales and enrollment
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For RescueSim purchases, the legal seller is Xandertribe Response Services, operating in Trinidad and Tobago.
You may request a full refund within 14 calendar days of purchase, provided no module has started. This does not limit rights or remedies that cannot lawfully be excluded.
For instructor-led Module 14, one reschedule is free with at least 24 hours’ notice. Partial-delivery requests are assessed individually, considering services delivered, technical failures and service cancellation.
After a confirmed full refund, access for the refunded enrollment is withdrawn. For a partial refund, the decision explicitly records which access remains or is withdrawn. Unrelated enrollments, completion evidence and issued credentials are preserved.
Support and refund requests: support@xandertribe.org. Brent Murphy monitors these requests, with an acknowledgement target of within two business days.
The seller is not VAT-registered. No VAT is added to the displayed RescueSim prices.
Policy recorded 17 October 2026. Earlier purchases retain the terms in effect when the order was placed. Payment-provider processing time may affect when an approved refund appears.
Credential verification
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Open pathway →Learning support
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Open pathway →Account access
Use the secure sign-in pathway for your Xandertribe account. Signing in does not itself create enrollment or learning records.
Open pathway →Need a person?
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Sales, enrollment, partnership, and support requests are recorded with a reference for follow-up.
Contact Xandertribe